NVMe / M.2 SSD 常見故障問答
Q1：我的電腦在 BIOS 裡抓不到 NVMe M.2 SSD 了，怎麼辦？
Ans：這通常是 SSD 的「主控制器」或「韌體」發生嚴重故障。請立即切斷電源，千萬不要嘗試反覆開機或使用救援軟體掃描，因為通電會讓晶片持續發熱，可能導致資料永久損毀。這種情況需要專業的設備才能處理。
Q2：SSD 讀得到，但速度變得非常慢，複製檔案會卡住。
Ans：這是典型的「壞塊 (Bad Block)」增加或「讀寫頭老化」的症狀。請儘快將重要資料備份出來。如果已經無法順利複製，請交給我們，我們會使用專業設備以「唯讀」模式進行底層鏡像 (Disk Imaging)，將對硬碟的傷害降到最低。
Q3：我的 SSD 容量突然變成只有幾 MB 或 0 MB。
Ans：這代表 SSD 進入了「安全模式」或「韌體崩潰 (Firmware Panic)」。控制晶片無法讀取到正確的翻譯層資訊。這類故障無法透過軟體修復，必須透過硬體層級的指令來重建韌體，資料救援成功率通常很高。
Q4：我不小心誤刪了 NVMe SSD 裡的檔案，或是格式化了。
Ans：請注意！NVMe SSD 通常有支援 Trim 指令。一旦檔案被刪除，作業系統會立刻通知 SSD 清除該區塊的資料，導致資料瞬間永久消失，幾乎無法救援。建議您發生後立刻關機，並盡快送來檢測，我們會評估 Trim 是否已經執行。
Q5：你們支援哪些品牌和規格的 SSD？
Ans：我們支援市面上絕大多數的品牌，包含 Samsung (三星), WD (威剛/SanDisk), Kingston (金士頓), Micron (美光/Crucial), Intel, ADATA, Seagate 等。規格方面，不論是常見的 M.2 2280, PCIe NVMe, SATA 介面，或是筆電特規的 SSD，我們都有對應的轉接與救援設備。
資料搜救流程
詳細內容
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填寫表單
填寫「資料救援申請表」詳細描述故障媒體的類型以及狀況，我們可簡單地判斷救援的可能性，並預約檢測時間。
立即送件
親自送修
請於平日營業時間上午十點至晚上七點，將故障的媒體攜至我們公司，現場將有客服人員引導您填寫救援申請表格，星期六、日及國定假日，若有需要服務請事先預約。
快遞寄件
可透過黑貓宅急便，台灣宅配通，中華郵政，新竹物流，或其他運送公司將損壞的儲存裝置寄送至本公司，請使用氣泡綿、氣泡袋…等包裝減少撞擊以防止硬碟再次受損。若使用快遞送修，可先在網站下載送修表單，並詳細填寫廠牌、型號、序號，故障原因，希望優先處理的項目，最後麻煩您在本公司硬碟送修單最下方簽名，附在包裹中一併寄給我們。
燦坤代收
全台灣的燦坤包含離島皆可做代收，若欲送修的客戶可至鄰近的燦坤找電氣醫生，說明欲送修天空之城資料救援，專業的電器醫生將會協助送件。
免費到府收件
若抽不出時間送修的客戶可至 聯絡我們 填寫基本資料或透過電話LINE等聯繫後，我們將會派專人到府上收件。
大台北地區快速一小時收取件
只要您是在大台北地區因抽不出時間但又非常著急需要知道您的儲存設備發生哪些問題，可透過電話或LINE等方式與聯繫後，我們將會派專人在一小時內到府收件。
若不知如何自行將硬碟從電腦或機器中取出，可直接將整台電腦或機器交給我們。
檢測報告
檢測結果
當收到故障的儲存媒體後，專業的工程師團隊於技術部做狀況檢測，約需半天至一天，工程師會立即用電話告知客戶檢測結果包含故障的程度、恢復的機率、以及處理可能需要的時間、費用等。
保密合約書
在資料可以救援的情況下，客戶資料若有保密需求，我們會提供一份正式的 保密合約書 請客戶確認並簽名或蓋章。若無法救援時，我們會將您的硬碟寄回（快遞費用會採貨到付款的方式）或由客戶親臨本公司取回。
開始搜救
最重要的資料
救回的檔案與資料夾是否包含客戶所提供的「最重要的資料」，並提供檔案清單給客戶，待確認檔案清單後亦可再選用，親自驗收、代為驗收、或遠端驗收方式進行資料確認。
備份硬碟
可以於現場驗收的同時，多攜帶一個硬碟讓我們備份救援出的資料，或是由我們幫客戶代購一個新的硬碟來備份已救出的資料。（代購不收取任何手續費，但購買新硬碟的費用將由客戶負擔）。
結果驗收
電話驗收
本公司不主動開啟客戶資料，在客戶允許的情況下，負責人員會在電話中與客戶核對並開啟指定的檔案，確認內容是否正確。
親自驗收
客戶可於現場驗收後直接付款並取回資料。
遠端驗收
我們會提供遠端驗收的程式，並引導客戶進入我們的資料庫確認檔案。
代為驗收
我們將會優先確認客戶送件單上最重要的資料是否正常，並抽驗其他 50 個大小不一的檔案，確認其完整性。
完成取件
我們接受匯款、現金、即期支票、刷卡等方式付費
救援工作完成後，我們會告知客戶聯絡付款細節，在客戶完成付款後即立即將硬碟送回客戶提供的地址，回程的快遞費用由我們負擔。
備份與銷毀
客戶取回資料的一週內，取回的資料有任何問題硬碟又出現狀況，本公司將不限次免費幫客戶備份。若客戶不需要此服務，亦可在取回資料的同時告知我們，公司系統將會以物理格式化的方式完全銷毀您的資料。
維修費用試算
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